three ways to get help.
READ · WRITE · CALL ON USSetup, staff PINs, payments, sold-out dishes, what happens if the internet drops: twenty-one answers to the questions operators ask first.
Write to [email protected]. Replies come from the people who build and run Zervoo, within one business day.
On the Service plan, support is priority during your service hours, because a problem at 8pm on a Friday cannot wait until Monday.
what each plan gets.
Every plan is supported by the same people. What changes is how fast we pick up, and whether you have one named person who knows your venues.
Book a twenty-minute demo and ask the support questions you would ask any vendor, before you sign anything.
asked first.
How do I contact Zervoo support?
Email [email protected]. Replies come from the people who build and run Zervoo, within one business day, and faster during service hours on the Service plan.
What happens if the internet drops during service?
The kitchen display keeps the tickets it already has on screen. New guest orders wait on the guest’s phone and arrive when the connection returns, and staff can keep taking orders from a phone on mobile data.
What if Zervoo itself goes down?
We run to a 99.9% monthly uptime target. If we miss it, ask for the numbers and we will show you the month.
Can we get our data out?
Always. Orders, menu, requests and history export as CSV whenever you want, including if you decide to leave.
Who helps us set up?
We do. The first menu is typed up with you on the call, and on the Group plan each new venue gets onboarding from your named contact.
end to end.
ONE SYSTEM · AND CUSTOM WHEN YOU NEED ITNot another menu app. the whole restaurant.
The menu in real 3D and AR, with dish models we make from your photos. Guests order and pay from their own phone.
DashboardEvery order and every number live, with the menu managed from the same screen.
Kitchen displayA screen on the pass tracking every active order, oldest first.
POSWalk-ins, phone orders and settling up at the counter, on the till you already have.
Custom buildsGuest apps and tools built in your brand, inside Zervoo or alongside the systems you already run.